FAQs Commuter FAQs

The card may be used at the following designated Penn garages and lots (listed below).

Garages and Lots accessible all day, every day:

Chestnut 34 

Penn Museum Garage

Walnut 38     

Walnut 40

Penn Park

Lots accessible after 2:30 p.m. weekdays; all day on weekends:      

Hollenback                                                      

Ludlow 34                             

Palestra Lot                          

River Fields  

Sansom 38                           

Sports Medicine                  

Lots accessible after 7:00 p.m. weekdays; all day on weekends:

Penn Children’s Center

Please visit the Campus Parking Map for the locations of Penn’s parking facilities.

Location information is collected for all parking locations to verify that parking is available:

- At or near your workplace.

- At or near public transportation used to commute to work.

- At or near a Park-n-Ride facility used to commute to work.  

For questions regarding your commuter order and card account, please consult with Health Equity/WageWorks at 1-877-924-3967 and follow the prompts.   

The Office of Transportation and Parking is your information resource for questions regarding campus parking sites, rates, and availability, or any issues with point-of-sale payment in our garages or lots. Please contact staff at either parking@upenn.edu or 1-215-898-8667.

Location information is collected for all parking locations to verify that parking is available:

- At or near your workplace.

- At or near public transportation used to commute to work.

- At or near a Park-n-Ride facility used to commute to work.  

Yes, a credit may be applied to your order. It is important to note, however, that funds already loaded on a Health Equity/WageWorks Transit Commuter Card must be used for a public transit expense (SEPTA, New Jersey Transit, AMTRAK, etc.), and may not be used or transferred to cover parking expenses under IRS regulations. These Commuter Transit Cards are not valid at point-of-sale locations in parking garages or lots.

If you have credits on your commuter account, those funds will always be applied automatically to your next selected commuter election, either Transit or Parking, to reduce your payroll deduction expense.

Your Commuter Parking Card could be rejected for several reasons:

- You are attempting a transaction before your new monthly benefit amount has been loaded onto your card.

- You do not have enough funds in your account to pay for the transaction.

- You are trying to purchase from an ineligible merchant.

- There is a temporary network problem that is preventing your card from working.  You may want to try another parking kiosk machine or try again later in the day.

- If you were prompted for a “billing zip code” and you entered a different zip code than what is logged in the WageWorks system.

Although you are required to provide location information on your primary and secondary parking locations, commuters can park at multiple work-related locations, and do not need to pre-register each one individually with Health Equity/WageWorks.

After your separation date from Penn, you will no longer have access to the existing credit balance on your card and the funds will be forfeited.  Pre-tax parking deductions must be used for work-related expenses and you can no longer have work-related expenses after your separation date.

Should your employment stats change (e.g. – from full-time to part-time), any remaining funds will be available for use, although you will no longer have the ability to allocate pre-tax amounts onto the Commuter Card via payroll deduction.

Federal tax regulations allow up to $300 per month to be considered pre-tax dollars for work-related parking.  Any amount above $300 per month is considered taxable. 

You may access your account online to view transaction history, check the available balance on your card, or report your card as lost or stolen. Click here to log in to your account.

No, there are no fees associated with the use of the Commuter Parking Card.