Policies Commuter Transit Reimbursement Exception Policy


(Effective January 1, 2020)


The Transit Reimbursement Exception Request is for Penn Commuters who receive their monthly SEPTA transit passes via payroll deduction and have had a second undelivered pass within a 12-month period;  that period begins January 1, 2020.  In order to be reimbursed please review the following guidelines:

  • Employee must have received reimbursement from WageWorks for a previously undelivered pass within the past 12-month period. For instructions on how to report a undelivered pass to WageWorks, click here.
  • Employee did not receive a 2nd monthly transit pass by the 1st day of the commuter benefit month.
  • Employee must submit the Penn Commuter Transit Reimbursement Exception Form to the Parking Office by the 10th day of the commuter benefit month.

Please note the following before submitting your claim.

  • Reimbursement will be denied for any pass that did not arrive:
    • due to an incorrect or unacceptable mailing address in your WageWorks account. (Unacceptable addresses include those where the delivery address is an office building mail stop, P.O. Box or other non-residence; or because your mail was forwarded.
  • Reimbursement will be made via payroll and should be expected within two months.
  • Only one exception will be granted for a second undelivered pass in a 12-month period.