UPenn Software Licensing

Qualtrics - Frequently Asked Questions

 

Can all of Penn access Qualtrics?

All Penn students have access to Qualtrics.

Faculty and staff access to Qualtrics is restricted to those schools/centers that have purchased a license. Please see the list of participating departments on the Qualtrics page on the OSL site.

How do I create a Qualtrics account?

Users go to http://upenn.qualtrics.com and log in with a Pennkey to access the Qualtrics site and create an account. Only those individuals from participating Schools/Centers will have the complete version of Qualtrics available to them. All others are limited to a demo version of the application.

How do Qualtrics users contact Qualtrics Support?

Qualtrics will require all users who seek phone support to log in to the Support Center for verification as of August 19, 2020. This change is a required security update that continues to ensure the utmost privacy of user accounts, including preventing anyone from posing as another user. Email and chat support have already required authentication as of May 13, 2019, and they are now bringing phone support up to parity with all support contact methods.

When accessing the Support Center, users will be directed to a login page. Penn uses single sign on, so click the link for "Sign in with SSO" below the forgot password link. When you reach the SSO page, enter "upenn" as the Organization ID, then log in with your PennKey. After logging in, the support process will remain unchanged. Please note, however, that the Qualtrics Support team will only be able to provide support assistance for the account that the user used to authenticate into the Support Center to submit a ticket.


Who do SAS and Wharton students contact for Qualtrics support?

SAS faculty, staff, and students can find more information about Qualtrics here and can contact This email address is being protected from spambots. You need JavaScript enabled to view it. for support.
Wharton faculty, staff, and students can sign up for Qualtrics using this link. Users can contact This email address is being protected from spambots. You need JavaScript enabled to view it. or call 215-898-8600 to get set up with an account.
 

Can I change the reply-to email address in my survey from This email address is being protected from spambots. You need JavaScript enabled to view it.?

You can only change the "no-reply" portion of the email address. The domain must remain "qualtrics-research.com" or "qemailserver.com".

How do I access my surveys offline?

The University of Pennsylvania's license includes access to the Qualtrics Offline App. Qualtrics has support articles for Setting Up the Offline App and Collecting Offline App Responses.