Spirion - Frequently Asked Questions

Who is eligible to receive Identity Finder?
Are students eligible to purchase Identity Finder?
How do I purchase Identity Finder?
How do I start using Identity Finder?
Can I buy just one license of Identity Finder?
How do I obtain support for Identity Finder?

Who is eligible to receive Identity Finder?

This software is licensed by the University of Pennsylvania and is restricted to Institutional use only by Penn faculty and staff, as well as faculty and staff of Penn Medicine, for Penn-related academic use or for Penn-related academic research on a Penn-owned computer.

Are students eligible to purchase Identity Finder?

No, this software is not available to students.

How do I purchase Identity Finder?

OSL has developed a new Kivuto Licensing Portal that allows for orders to be placed for Identity Finder. Once on the Kivuto webstore, select the Identity Finder icon.  Click the "Get Identity Finder" button to be taken to the Penn Marketplace, go to the SHI punchout site and create a BEN Purchase Order to purchase.  Fulfillment will be made via SHI directly to the end user. Please visit the How to Order page for additional information.

How do I start using Identity Finder?

After you purchase Identity Finder, instructions on how to download and install the software will be provided by SHI.

Can I buy just one license of Identity Finder?

No, you must purchase it for the total number of user accounts on the server.

How do I obtain support for Identity Finder?

Customers can visit the Spirion Support Portal to access the knowledge base and online training, visit the user forums, or submit a ticket.