Ghost - Frequently Asked Questions

Who is eligible to purchase Symantec Ghost?
Are students eligible to purchase Symantec Ghost?
How do I purchase Symantec Ghost?
How do I start using Ghost software?
How do I obtain support for Ghost software?

Who is eligible to purchase Symantec Ghost?

This software is licensed by the University of Pennsylvania and is restricted to Institutional use only by Penn faculty and staff, as well as faculty and staff of Penn Medicine, for Penn-related academic use or for Penn-related academic research on a Penn-owned computer.

Are students eligible to purchase Symantec Ghost?

No, students are not eligible to purchase this software.

How do I purchase Symantec Ghost?

OSL has developed a new Kivuto Licensing Portal that allows for orders to be placed for Identity Finder. Once on the  Kivuto webstore, select the Ghost icon.  Click the "Get Ghost" button to be taken to the Penn Marketplace, go to the SHI punchout site and create a BEN Purchase Order to purchase.  Fulfillment will be made via SHI directly to the end user. Please visit the How to Order page for additional information.


How do I start using Ghost software?

After you purchase Ghost, instructions on how to download and install the software will be provided by SHI.  


How do I obtain support for Ghost software?  

Customers can contact ISC Client Care for help 215-898-1000 or email This email address is being protected from spambots. You need JavaScript enabled to view it..