JMP - Frequently Asked Questions
Who is eligible to receive JMP?
Are students eligible to purchase JMP?
How do I purchase JMP?
How do I start using JMP?
I am receiving a message that I am unable to save the PER file. What does that mean?
How do I obtain JMP support?
Who is eligible to receive JMP?
This software is licensed by the University of Pennsylvania and is restricted to Institutional use only by Penn faculty and staff, as well as faculty and staff of Penn Medicine, for Penn-related academic use or for Penn-related academic research on a Penn-owned computer.
Are students eligible to purchase JMP?
OSL does not offer a student copy of JMP, but students are advised to contact JMP directly for a student edition.
OSL has developed a new Kivuto Licensing Portal that allows for orders to be placed for this and most other software titles, allowing payment via BEN budget code. Please visit the How to Order page for directions.
After you purchase JMP, instructions on how to download and install the software will be provided on the Kivuto Website. Those instructions are reprinted below for your convenience.
If you are a returning user and wish to continue using the JMP version you currently have, download the SID file for the Mac or Windows. Save this .txt file for the next step.
- Right-click the JMP icon and select "Run as Administrator".
- Note: For licenses that have not yet expired,
a. first navigate to File ► New ► Script,
b. then run the following script: Renew License();
(Adding an administrator's name is optional.)
To view the current expiration date, go to:
Help ► About JMP (For Windows) JMP ► About JMP (For Macintosh).
If you are a new user and wish to install the latest version of JMP, download the full version of JMP for Mac or Windows. Follow the instructions presented by the installation wizard.
I am receiving a message that I am unable to save the PER file. What does that mean?
This means that you need to be a Windows Administrator in order to install JMP on a Windows system.
Due to recent Windows updates, it is sometimes necessary to license JMP through the Run As Administrator prompt even if you are signed in as the Administrator.
To do this follow the instructions below:
Reboot the computer
Sign in.
Right-click on the JMP Icon
Select Run As Administrator
Click (OK) to Continue
Once JMP opens up and prompts for the license file follow the normal process.
If you need technical support please call JMP support at 1-800-727-0025 (option 2). Please reference Site Number 70107499 for Windows X64 or Site Number 70091408 for Macintosh.