WageWorks Post Migration Instructions

The new WageWorks web application is now available. Please review the key dates listed below and log-in to ensure your account and monthly commuter election migrated correctly.

  • Thursday, November 29 – Monday, December 10
    • You can now make changes for the January 2019 commuting month.
    • Important: If your recurring election included any opt-out month(s) before the transition, you must recreate your selection, which was not transferred to the new website.
      • Click here to log-in to WageWorks with your PennKey and Password
      • You will see the WageWorks Landing Page with important messages
    • Review and/or change your current election
      • Click on the featured Commuter Account box
      • Click “Modify or Cancel Order” to Manage Recurring Orders or Manage the Calendar for future months
      • If you do not wish to make a change to your election, go to the next step
    • Review your delivery information
      • Click on the word  PROFILE beneath your name at the top-right side of the page
      • Review or update your contact information and mailing address
      • Log off if you have no changes to make
    • NOTE: Address changes must be made in WageWorks; changes to your University record are not reflected in WageWorks
    • The Quick Start Guide and Forms from WageWorks can be found in the HELP Section
  • Wednesday, December 19 – Monday, December 31
    • SEPTA Trail Pass, SEPTA Trans Pass, or package of Ten-Trip Tickets: Expect to receive your pass or tickets for the January 2019 commuting period
    • PATCO Freedom Card: Funds will be loaded to your existing Freedom Card
    • New Jersey Transit Pass: Expect to receive your pass for January 2019
    • Enterprise Vanpool: No further action is needed

Should you need to speak with a WageWorks service representative, please contact this new dedicated phone number 1-877-924-3967 and follow the prompts. Representatives are available Monday through Friday, from 8:00 a.m. to 8:00 p.m. to assist you.