Maintenance Request

To Report or Request Routine Repairs:  Click here to log onto AiM Maintenance Requests 
To Report or Request Emergency Repairs:  Call 215-898-7208

The Division of Facilities Services is charged with responding to all requests for repairs and maintenance. Residents and staff may request repairs by going to www.collegehouses.upenn.edu/request or in the event of emergency, by calling 898-7208, and providing the floor, room number, area, and needed repair. You will receive a confirmation email and number. If your request was made by phone, always ask the operator for a confirmation number. Make a note of these numbers and the date of your request for future reference.

Residents should NEVER attempt to do their own repairs. Collective bargaining agreements cover all areas of maintenance operations and require to be done only by Facilities personnel. Repairs done by unauthorized personnel subject the resident to substantial fines and grievance costs.

Residents who feel that their maintenance request has not been responded to may ask for assistance from the building Information Center.

Emergency repairs can be called into Facilities Services at 898-7208, and the repair should be identified as "an emergency." Typical emergency repairs are:

  • Flooding from any room or apartment fixture
  • Water infiltration from adjacent rooms or floors.
  • Non-functioning toilets
  • Immediate health and safety hazards such as sparking electrical outlets or fixtures.
  • Lack of water
  • Widespread lack of power
  • Broken window
  • Room door that will not lock

Residential Services reserves the right to perform facility improvements, large scale repairs, and preventive maintenance, in the interest of maintaining safety and comfort for our residents and campus community. It is not our practice to offer rebates or to guarantee reassignments should such repairs become necessary. We will attempt to notify students in advance of disruptions of environment and/or service.  We cannot, however, guarantee that we will be given the opportunity to provide prior notice in every case.

Your room at move in should be clean, in good repair and contain furniture as listed in the inventory for your building.
Any major problems should be reported to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . You should also submit a work request to Facilities during the move in period by calling them at 215-898-7208 during the move-in period. After the move-in period, please submit work requests using Facilities Focus. This can be found on the Penn Portal web page.

Please review the iinventory list for your room and building, and compare it to your room’s condition and furnishings when you moved in. Any discrepancies can be emailed to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

This will simply report the discrepancy. You should also then request the needed repairs or furniture needs by submitting a request for repairs via Facilities Focus, through the Penn Portal, under "Residential Facilities".
Residents are expected to maintain an acceptable level of cleanliness in their room(s). In the event that adequate health and safety standards are not maintained, the University will have the apartment/room cleaned at the resident’s expense. Residents will be billed for excessive or improperly disposed trash, in private or public spaces, that can be traced to them.

When one roommate moves out, while the other(s) remains, each is equally responsible for cleaning the apartment/room. If the apartment/room is not found to be in acceptable condition for a new resident, cleaning service will be provided and each resident charged.

University housekeeping service is provided seven days/week (except holidays) for all common areas in the residences, such as corridors, lounges, lobby areas, laundry rooms, and shared bathrooms in the traditional residences. If you use a public lounge/common area, it is expected that you return the room to its neat and clean condition.