To Report or Request Routine Repairs: Click here to log onto AiM Maintenance Requests
The Division of Facilities Services is charged with responding to all requests for repairs and maintenance. Residents and staff may request repairs by going to www.collegehouses.upenn.edu/request or in the event of emergency, by calling 898-7208, and providing the floor, room number, area, and needed repair. You will receive a confirmation email and number. If your request was made by phone, always ask the operator for a confirmation number. Make a note of these numbers and the date of your request for future reference.
Residents should NEVER attempt to do their own repairs. Collective bargaining agreements cover all areas of maintenance operations and require to be done only by Facilities personnel. Repairs done by unauthorized personnel subject the resident to substantial fines and grievance costs.
Emergency repairs can be called into Facilities Services at 898-7208, and the repair should be identified as "an emergency." Typical emergency repairs are:
Residential Services reserves the right to perform facility improvements, large scale repairs, and preventive maintenance, in the interest of maintaining safety and comfort for our residents and campus community. It is not our practice to offer rebates or to guarantee reassignments should such repairs become necessary. We will attempt to notify students in advance of disruptions of environment and/or service. We cannot, however, guarantee that we will be given the opportunity to provide prior notice in every case.
Your room at move in should be clean, in good repair and contain furniture as listed in the inventory for your building.
This will simply report the discrepancy. You should also then request the needed repairs or furniture needs by submitting a request for repairs via Facilities Focus, through the Penn Portal, under "Residential Facilities".
When one roommate moves out, while the other(s) remains, each is equally responsible for cleaning the apartment/room. If the apartment/room is not found to be in acceptable condition for a new resident, cleaning service will be provided and each resident charged.
University housekeeping service is provided seven days/week (except holidays) for all common areas in the residences, such as corridors, lounges, lobby areas, laundry rooms, and shared bathrooms in the traditional residences. If you use a public lounge/common area, it is expected that you return the room to its neat and clean condition.