Faculty and Staff Dining Terms & Conditions (2016-2017)

DINING PLAN AGREEMENTS ARE LEGAL CONTRACTS BETWEEN YOU AND THE UNIVERSITY OF PENNSYLVANIA.

BY SIGNING THE DINING PLAN CONTRACT OR CONFIRMING YOUR ONLINE DINING PLAN SELECTION, AND/OR PARTICIPATING IN THE DINING PROGRAM, YOU AGREE TO ACCEPT ALL OF THE TERMS AND CONDITIONS OF THE DINING CONTRACT.

Enrollment

You may enroll in the Faculty and Staff Dining Plan at any time. All enrollments are processed through the Penn Dining website.

Eligibility and Requirements for Dining Plans

Faculty and Staff

Any Faculty member or Staff employee who wishes to participate must be employed full-time or part-time with the University or the University Health System and have a valid PennCard.

Please note: Individuals whose primary affiliation with Penn is classified as “Student” are ineligible to enroll in the Faculty and Staff Dining Plan, even if they are employed by the University in some capacity. The Student Dining Plan is available to them.

Dining Plan Enrollment; Dining Dollar$

Eligible faculty and staff members must furnish a credit card payment (Visa®, MasterCard®, or American Express®) upon enrollment in the Plan, and if/when any additional purchases are made (i.e., additional Dining Dollar$). Enrollment will be through the Penn Dining Website. The Faculty and Staff Dining Plan is comprised exclusively of Dining Dollar$, which are credits toward à la carte retail food purchases, or toward the door rate at All-You-Care-to-Eat facilities. At initial enrollment Dining Dollar$ are loaded onto the plan holder’s PennCard. To make purchases, the card is swiped by the cashier at the dining location and funds are accessed.

Faculty and Staff may add Dining Dollar$ to their dining plans at any time by going online to the Penn Dining website and making payments via our secure web portal and the faculty or staff member’s personal credit card.

If no credits are added, the cardholder will not be able to use the card. The initial minimum charge amount is $50.00 and any add-on amount for Dining Dollar$ is a minimum of $50.00.

Faculty and Staff Dining Dollar$ do not expire and are not forfeited, subject to the provisions below under “Cancellation/Termination.”

Meal Service

2016-2017 Calendar

Please be advised that throughout the year, there are several intervals during which retail and/or residential dining operations are unavailable or otherwise operating on a limited basis. Those periods are as follows:

  • Thanksgiving Break, November 24-27, 2016 (closed)
  • Winter Break, December 22, 2016-January 10, 2017 (closed)
  • Spring Break, March 4-12, 2017 (limited availability)
  • End of Spring Term/Summer Break, May 9-June 30, 2017 (limited availability)

Meals and Services Offered

Our dining program comprises a variety of services:

  • All-You-Care-to-Eat meals offered at three residential dining cafés and one Kosher dining café;
  • Grab & Go meals;
  • Á la carte food options at ten retail locations.

Please note: Meals and services offered vary by location. Click here for hours of operations.

Dining Locations

The University provides dining services in a number of locations deemed most convenient for the majority of the Penn Community. The University reserves the right to close any existing dining service location or to move the location where any particular type of food service is offered, at the University’s sole discretion, at any time during the term of this agreement.

Dining Plan Features

5% Discount

Dining plan holders who use Dining Dollar$ at the following locations will receive a 5% discount (compared to out-of-pocket cost): Houston Market, Gourmet Grocer, Mark’s Café, Joe’s Café, University’s New College House, University’s McClelland and Accenture.

Using Dining Dollar$ at Residential Dining Locations

All dining plan holders are eligible to use Dining Dollar$ at any All-You-Care-to-Eat-café (New College House, 1920 Commons, Kings Court English House or McClelland) by swiping their PennCard. The current door rates for Dining Dollar$ are as follows:

  • Breakfast - $9.00
  • Brunch/Lunch - $12.75
  • Dinner - $18.00

Please note: All door rates are subject to change.

Kosher Dining

In partnership with the Hillel Center, Falk Dining Commons provides Glatt Kosher offerings, prepared under the supervision of the Community Kashrus of Greater Philadelphia. For more information on Kosher Dining at Penn, you can review the information on the Penn Dining website.

Halal Dining

In partnership with the Penn Muslim Student Association, Kings Court English House now offers a Halal food program that is available for lunch and dinner during the week. Dining plan holders may use Dining Dollar$ to cover the door rate for the All-You-Care-to-Eat café.

Special Dietary Needs Terms & Conditions

Special Dietary Needs

Penn Dining includes designated items for Faculty and Staff who prefer kosher, vegetarian/vegan foods, or foods made without gluten-containing ingredients, in addition to the 8 major allergens.

Please review the Health & Wellness section of the Penn Dining website or contact Penn Dining at (215) 898-3547 or by This e-mail address is being protected from spambots. You need JavaScript enabled to view it for further information.

Changes, Cancellation, and Refunds

Additional Dining Dollar$

All Faculty and Staff Dining Plan holders are eligible to purchase additional Dining Dollar$ at any time, on the Penn Dining website.

Cancellation / Termination of Agreement

The University reserves the right to terminate this agreement for failure to pay charges on your account, University fees, for violation of University or Penn Dining policy, or when you are no longer employed as a full-time or part-time Penn or University Health System Faculty or Staff member.

If you as a cardholder leave the University, you must contact Penn Dining within 30 days of your departure in order to initiate the refund of any balance remaining in your Penn Dining account. Failure to act within 30 days will result in forfeiture of the balance and Penn Dining transferring the balance to a responsible non-profit charity.

Penn Dining plan holders may cancel their Dining Plan at any time. In that event, any unused Dining Dollar$ will be refunded, less an administrative fee of:

  • $3.50 if the amount of Dining Dollar$ being refunded is between $10.00 and $100.
  • 3.5% of the total refund if the amount of Dining Dollar$ being refunded is greater than $100.

Penn Dining reserves the right to reduce your refund by any amount that you owe any other department or school of the University under any other account.

Except when the termination is for the convenience of Penn, balances below $10.00 will not be refunded. Penn Dining will transfer the money to a responsible not-for-profit charity.

If Penn Dining does not continue to offer the Faculty and Staff Dining Plan, you will be permitted to use the Dining Dollar$ that remain in your account; however, you will not be able to add additional Dining Dollar$ to your account.

Please note: All refund rates and policies are subject to change.

Lost Cards; Errors

Lost Card Policy

Faculty and Staff members must have their Penn Cards to enter the All-You-Care-to-Eat dining halls and to make purchases on their dining plans at other dining locations specified above when using their dining plans.

Error Resolution

If you believe a transaction was made in error, contact the manager of the location where the error occurred at the time of purchase, or contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it as soon as possible, but no longer than 60 days after the appearance of the transaction in question. You will need to provide the following information:

  • First and Last Name as printed on your PennCard;
  • Your Penn ID#;
  • A complete description of the error in question, with an explanation of why you believe the transaction to be an error;
  • The date, time, and dollar amount of the error, and, if possible, a receipt.

The PennCard office cannot issue a stop payment on a transaction. All transactions occur in real time. All error resolutions must be conducted between the cardholder and the manager, with the help of Penn Dining, as needed.

 
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