As Executive Director for Business Services, Douglas Berger oversees a diverse array of University services, business operations and initiatives, including student housing, residential and campus dining services, conference and event services, University Club operations, and services for those seeking off campus housing. He leads strategic planning in the areas of finance, technology, facilities planning and renovations for each of these business units. His portfolio has an annual combined operating budget exceeding $80 million and a workforce of approximately 170 FTEs and 250 student staff.Doug’s accomplishments during his tenure at Penn include maintaining a residential occupancy rate of 99% for over 10 years, development of financial strategies to facilitate renovations to over 70% of residential facilities, and the successful development of a robust conference and events operation. Dining innovations include the 2011 opening of McClelland café in the University Quadrangle, making residential dining newly available to the Quad’s 1500 residents. Other strategic initiatives include a recent realignment of functions across all business units to consolidate service delivery, and to position resources in each unit to efficiently address critical and day to day operational needs, utilizing staff talents and knowledge most effectively in the service of students, faculty and staff customers. These achievements demonstrate his ability to respond to the dynamics of his constituents and market forces. His accomplishments demonstrate thoughtful respect for balancing auxiliary operations with institutional mission through good stewardship of significant financial and physical resources, by providing safe, secure and comfortable residential and dining options for students, as well as the wider university community.
Doug came to Penn in 1998 and served as Director of Housing Services until 2009. In that role he shepherded the formation of a successful financial and operational model to support the newly created College House system. Prior to coming to Penn, Doug was Associate Director of Residence Services at Kent State University in Ohio. At Kent State, Doug's accomplishments included the development and implementation of marketing plans to increase occupancy levels, a “Kent PLUS” room and board payment program, and technology innovation in business operations.
Doug is an active member of ACUHO-I and NACUFS and participates in Ivy-plus organizations for housing, dining, and university clubs. He was a member of the inaugural cohort of Leadership at Penn and is a member of several campus advisory groups related to housing, dining and student life.
A double alumnus from Kent State University, Doug earned his Bachelor of Arts in Social Work/Counseling in 1981, and then was awarded a Master’s of Education in Higher Education Administration in 1984.
Doug and his family reside in the western suburbs of Philadelphia.