FAQs Transit FAQs

Cancelations, resubmissions of ride requests, and no-shows impact both the system and transit operations since the app and our routes are set up to prioritize rides by the closest driver. These actions have a pronounced operational impact that negatively impacts your fellow riders by estimating longer pick-up times for everyone. 

Please know that excessive cancelations or no-shows could result in a temporary suspension of your access to on-demand transit via PennTransit Mobile.