FAQs Commuter FAQs

If you need to replace your card for any reason, contact Health Equity/WageWorks at 877-924-3967.  You should immediately report a lost /stolen card, or one never received by mail. You may also do so online in the Member Portal from the Card Center menu. The prior commuter card will be immediately frozen, and a replacement card with the transferred balance will be sent out by mail within 7- 10 business days.