FAQs Commuter FAQs

The cost of SEPTA Key Card -- a reloadable, contactless, chip card -- is $4.95.  When you purchase a card, you must make a purchase – the minimum-load amount in the Travel Wallet is all your need ($1.00 at a Fare Kiosk / $5.00 at a SEPTA Sales Office). Currently, SEPTA refunds the $4.95 fee into your Travel Wallet.

Please contact SEPTA at 1-855-56-SEPTA (1-855-567-3782) for matters relating to the use or balance of your SEPTA Key Card.

SEPTA has advised Penn that funds in the Wallet can be used to purchase pay-as-go retail fares for the days you will be commuting.

You can locate your Card Reference ID after you register your card at septakey.org under “Card Options.” As a reminder, the Card Reference ID is NOT the number found on your Key Card. If you enter the card number on your card, your commuter order will not properly load onto your SEPTA Key Card.

Many times the reason is that the commuter order typically failed to load onto the card.  The top reasons this happens are a) an invalid Card Reference ID number is provided, b) the card has a negative balance, or c) the autoload feature has been activated.

To rectify any one of the above issues, please log into your commuter account and either update your Card Reference ID number, upload funds to change your negative balance status, or deactivate the autoload feature.

Report a lost or stolen Registered Key Card by calling the SEPTA Key Customer Call Center at 855-567-3782 or going online to www.septakey.org.  The funds in your Travel Wallet and your current Pass will be suspended when you make this report and may not be used until you obtain a replacement Key Card so it's important to do it right away. Don't forget to register your replacement card with Health Equity/WageWorks as well. 

When you register your SEPTA Key Card with SEPTA at https://www.septakey.org, it is critical that you write down the Card Reference ID. It is not the actual card number on the face of the Key Card.  Instead, it is on the “My Account” page on the SEPTA Key website. The Card Reference ID is a requirement during the Health Equity/WageWorks registration process, accessible at https://participant.wageworks.com/.  You will be prompted to enter your PennKey and password to enter the Health Equity/WageWorks portal.  Note: although you should write the number down, the safest and most accurate way to capture the number is to use your computer’s copy/paste functions to paste the number directly into your WageWorks account to ensure the integrity of the number.

Key Cards are available at the following SEPTA locations: station fare kiosks, sales offices, and outlying regional rail ticket offices.  Find one of these locations at www.septakey.org/info/buy-load-locator.

Also, there is a SEPTA Key Kiosk at the Penn Bookstore, 3601 Walnut Street, ground floor.