SEPTA will refund unused trips as funds onto your SEPTA Key Travel Wallet, regardless of your original payment method. These funds can only be used from your Travel Wallet or to purchase a replacement pass directly from SEPTA. These funds do not expire. Please note that you are only allowed to purchase one PennPass per semester, no exceptions.
Should you lose your SEPTA Key or if it is stolen, log on to septakey.org and hotlist the missing card. You must purchase a new SEPTA Key and get a new Reference ID number per the Campus Express instructions. You can use septakey.org to complete a card to card transfer which will transfer everything from your missing card to your new card.