Penn Commuters now must transition to a SEPTA Key Card as SEPTA's magnetic-stripe paper passes have been retired.
Converting to the SEPTA Key reloadable transit fare card requires a three-step process:
- Buy a SEPTA Key Card at any of these locations; septa.org/key/resources/sales.html. Also, a SEPTA Key Kiosk is located at the Penn Bookstore, 3601 Walnut Street, ground floor.
- Register /activate your SEPTA Key Card at www.septakey.org.
- Log in to your WageWorks account to transition your pass to SEPTA Key.
Please know that the SEPTA Key and Commuter Pass Programs are managed by SEPTA and WageWorks, respectively. The following tips may be helpful as you navigate their processes:
- There are some charges associated with getting a SEPTA Key card. There is a card registration fee of $4.95. Also, to activate your new card, you will need to add funds to your card in the minimum amounts of either $1, if activating at a Fare Kiosk, or $5, if activating in person at any SEPTA Sales Office. The total amount will be credited to your SEPTA Travel Wallet. SEPTA has advised us that funds in the wallet can then be used to purchase a weekly pass, ten-trip tickets, or pay as you go for the days you will be commuting that month.
- It is critical that you write down the Card Reference ID number. This number is not on the face of your physical SEPTA Key Card. Instead, it is found on the “My Account” page on the SEPTA Key website. You need to enter this number during the WageWorks’ online process that is necessary to switch your paper pass to the SEPTA Key (see next step). Note: although you should write the number down, the safest and most accurate way to capture the number is to use your computer’s copy/paste functions to paste the number directly into your WageWorks account to ensure the integrity of the number.
- You must log in to your WageWorks account in order to complete the transfer of your commuter transit order from a physical paper pass to a SEPTA Key card. WageWorks will load your monthly transit fare product onto the key card. Reminder – commuter orders for the next monthly cycle must be filed by the 10th of the month prior to the intended use.
Instructions from SEPTA and Wage Works to guide you through the process are found here.
If you have any questions about the outlined SEPTA Key card registration process, please contact SEPTA at 1-855-56-SEPTA (1-855-567-3782) for matters relating to the use or balance of your SEPTA Key Card. If you have questions regarding your commuter order, please contact Health Equity/WageWorks at 1-877-924-3967 and follow the prompts.