Some of the first Key Cards issued have begun to expire, so please take a moment to check the “GOOD THRU” date on the front of your Card. If your Card is set to expire and it is not already registered, please do so immediately at http://septa.org/key/register.html. This action protects your Card and fare products and makes it much easier to transfer any Travel Wallet funds or unused One Day Independence/One Day Convenience Passes on your Card.
Before you can transfer your fare products, you will need to purchase a new SEPTA Key Card. For your convenience, there’s a card kiosk at the SEPTA Travel Center@Penn in the Penn Bookstore. Don’t forget to immediately register your new Card to your existing account – you’ll need to do this before the fares can be transferred. Once you have a new Card, you can either go to a SEPTA Sales Location or call the SEPTA Key Customer Call Center (855-567-3782) to complete the transfer.
If your Card expires and it is unregistered, contact the SEPTA Key Customer Call Center at 855-567-3782 to request a refund/credit for any remaining Travel Wallet Funds or unused One Day Independence/One Day Convenience Passes.