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Routine repairs: Click here to log onto Facilities Focus
The University’s Division of Facilities Services handles all maintenance, repairs and housekeeping. Residents and staff may request repairs via Facilities Focus or by calling 215-898-7208.
For report problems with student telephone service, contact the Student Telephone Services Office directly at 215-898-4840, or go to http://www.upenn.edu/sts. to report your issue.
Call Facilities Services at 215-898-7208. Residents should identify the repair needed as an emergency.
Get Additional HelpIf you feel your maintenance request has not been adequately addressed, contact your Residential Services Manager at the building's Information Center. They will investigate the status of the request, any special circumstances related to the condition reported, and stay in touch with you regarding resolution.
All maintenance and repairs are to be done by Facilities personnel. Most work involved is covered in collective bargaining agreements. Residents should not perform repairs themselves; repairs done by unauthorized personnel may result in substantial fines and grievance fees to the resident.
Residents should not use over the counter products to unclog drains. This is unsafe for university repair staff and can cause additional damage to plumbing.
Residents are asked to report pest control problems and to refrain from using baits, pesticides, etc.
Residential Services and the Division of Facilities Services reserve the right to perform repairs, preventive maintenance and facility improvements in the interest of safety and comfort for residents and the campus community. It is not our practice to offer rebates or to guarantee reassignments should such repairs become necessary.
We will attempt to notify students about facility or service disruptions. In an emergency, however, this may not be possible.