|Your Residential Services Manager and Your Info Center|
The Information Center in your College House or Sansom Place is operated by the Residential Services Manager and offers daily, front line, 24-hour assistance to residents.
It is the first point of contact for most residential concerns and provides services and support in many areas, including:
The Residential Services Manager (RSM) is a full-time University employee. They hire, train and manage student staff, oversee the delivery of daily services to the residents and House staff, and keep abreast of concerns affecting house condition, appearance and operations. The RSMs take a great deal of pride in serving their house residents in making sure that things run smoothly. The RSM and other Info Center staff can assist with questions or problems if your RA/GA/SA is not available.
The RSM works closely with Residential Services administration to advocate for students in handling maintenance and housekeeping issues. They set priorities, follow up on open work orders, and call for emergency repairs. They manage the building key inventory, documenting and controlling use of all student room keys as well as keys to service areas and common rooms.
The Information Center staff is authorized as a lost and found and may not accept lost articles. These should be referred to Penn Police. They also do not accept personal deliveries to residents.
College House and Sansom Place Information Center Phone Numbers
In any emergency, Penn's Division of Public Safety is staffed 24/7 and can be called directly at 215-573-3333