As we await directive from the University on our fall semester, please know that the information you will find throughout the website is indicative of our 2019-2020 operations. Regular updates will be emailed to you regarding the 2020-2021 academic year. Click this banner for additional information related to the impact of COVID-19.
Mission & Vision

photo of studentMission Statement

Residential Services manages residential and hospitality services for students, faculty, staff and guests through innovative, service-oriented and fiscally responsible practices in collaboration with internal and external partners.

Vision Statement

To become residence of choice for graduate and undergraduate students and to be recognized as an exceptional provider of innovative residential services by the Penn community.

Residential Services is one of 22 departments reporting to the Division of Business Services. Consistent with the Business Services mission, our underlying philosophy is to provide our clients with high quality service in a fiscally responsible manner.

As an operation within the University, we share Penn's status as a not-for-profit organization and proceeds earned from our sales and supplier partnerships support the costs associated with maintaining the operation of the enterprise.