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Doing Business with Penn Performance Expectations
Performance Expectations

Purchasing Services has established the following supplier expectations to ensure the delivery of quality, value, service and return-on investment to our customers and senior management.

  • Commitment
    • Be committed to our quest for quality, business excellence, and high standards of performance. Become a Preferred Contract Supplier to Penn.
  • Superior Quality
    • Have a documented and quality system.
    • Use process controls and emphasize defect prevention rather than defect detection. Be proactive.
    • Ensure compliance with contractual agreements.
    • Strive for continuous improvement in quality of products and services in all facets of operations.
  • Technology and Innovation
    • Provide products and services that give Penn a technical, process or service advantage.
    • Participate in the development of process improvements and new applications with Purchasing Services staff members.
    • Provide innovative solutions that differentiate Penn from our peer institutions.
  • Lowest Total Cost
    • Openly share information on all elements of cost.
    • Achieve productivity improvements which result in lower costs every year. Provide ideas and solutions that will drive lower total cost for products and services.
  • Responsiveness
    • Promptly respond to requests for information, technical assistance and corrective action.
    • Participate in Preferred Contract Supplier quarterly review sessions.
    • Ensure that all Penn departments are promptly serviced professionally and to the highest customer service standards.
  • On-Time Delivery
    • Keep commitments to deliver on time, to the proper location with the proper quantity.
    • Comply with purchase order and contract requirements regarding schedules and deliveries for products and services.
  • Community and Environmental Responsibility
    • Meet, and preferably surpass, all applicable regulatory requirements.
    • Inform Purchasing Services of changes that will affect compliance with applicable regulations.
    • Work with Purchasing Services to resolve mutual environmental concerns.
  • Honesty and Integrity
    • Conduct all business in an honest and ethical manner.
    • Do not accept specifications or requirements which you cannot meet.
    • Promptly notify Purchasing Services when there are changes to products and services which have the potential to impact our business relationship.
    • Notify Purchasing Services of intentions to discontinue supply of products or services well in advance of the discontinuance schedule to allow Penn enough time to develop an alternate solution.
    • Protect the confidentiality of Penn information.
  • Effective Use of Electronic Commerce
    • Participate in the development of hosted or punch out electronic product catalogs and draft cart solutions to automate the procurement to payment process as much as possible.
    • Receive electronic purchase order, submit electronic purchase order invoices, and accept electronic payment options.
    • Participate in the use of eSourcing tools.
    • Ensure that all supplier purchase order invoices reference an official University purchase order number and submit all purchase order invoices direct to Accounts Payable to ensure timely payment of invoices.