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PaymentNet Hardware & Software Requirements

Required System Components


Pentium® or Celeron® 500 MHz processor (minimum)

Operating System

Windows 7

Internet Browser

Supported Browsers

PaymentNet is supported for use with:

Microsoft® Internet Explorer® 10 on Windows 7

Microsoft Internet Explorer 9 on Windows 7

Microsoft Internet Explorer 8 on Windows 7

Mozilla® Firefox® 26 on Windows 7

J.P. Morgan encourages users to use a supported browser for the best experience.

Browser Requirements

Configure your Internet browser to accommodate the following:

Enable JavaScript

Allow cookies. To view J.P. Morgan’s cookie policy, click here.

Turn off pop-up blocking in your browser and within any other security software on your computer

Verify your selected browser supports AES 128-bit encryption security

Keep your “Trusted Root Authorities” up-to-date. Microsoft Internet Explorer (MSIE) users can obtain more information here:

Support EV SSL (Extended Validation SSL) certificates

Adjust cache settings (temporary Internet files) to automatically check for updated versions of stored pages. For MSIE instructions, see:

Additional Software

Adobe® Acrobat® Reader® 4.0 or higher.
Reader is available for free at:

Any file decompression software (for example, WinZip®)

Microsoft Excel® 2003 or later is required to view and download reports, imports, and mappers.


512 Mb RAM (minimum), 1 GB RAM (recommended)

Storage Capacity

300 Mb available free space after installation of operating system and browser (minimum), 500 Mb (recommended)


Direct Internet connection

PaymentNet works best over broadband connections; dial-up connections are not recommended for performance reasons.


SVGA 1024 x 768 resolution, 256-color (minimum)

Spam Blocking

Check with your company or organization technical support department to verify the following email addresses and domains are not blocked.

Email Addresses

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