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Service to the University is our highest concern. For common service and support needs, please contact one of the team-monitored mailboxes listed below. Your e-mail will be addressed within 24 hours. To reach Procurement Services by phone, please call (215) 898-7216.
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Category
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Service
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General Purchasing
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Contact for general purchasing issues, customer feedback, concerns and compliments.
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Sourcing
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- Contact for the submission of PO collateral (e.g. bid information, contracts, bid waivers)
- Contact for contract support including contract negotiation, execution, and supplier compliance to contract
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| Card Programs - Travel Cards |
Customer support for Penn Travel Card (Bank of America issued cards) |
| Card Programs - Purchasing Cards |
Customer support for the Purchasing Card and other business expense cards (JPMorgan issued cards)
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| Diversity Supplier Support |
Supplier Support for minority and women owned businesses doing business or interested in doing business with Penn |
| EDI support |
Support for supplier questions and issues related to EDI transmission |
| Online Bidding/Ben’s Attic |
Customer support for Ben’s Attic and Determine(Iasta)/SmartSource online bidding application |
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Penn Marketplace
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Contact for Penn Marketplace feedback and issues
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Purchasing System Support
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Customer support for Purchasing issues related to BEN BUYS
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Supplier Enablement
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Contact for supplier registration, maintenance, and refaxing/emailing of purchase orders.
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Travel Services
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Support for University - related travel and expense management |
Additional Resources
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Category
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Service
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| BEN Financial Advisories |
Useful suggestions for using BEN Financials along with recently announced advisories |
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BEN Helps
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Customer support service for users of BEN Financials. Dial 6-HELP (215-746-4357) and enter your 2-digit School/Center code (the first 2 digits of your CNAC).
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BEN Knows
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Browse and search for possible solutions to your BEN Financials and BEN Reports questions.
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Computing Support
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Primary computing support for staff is, in most cases, provided by their school, center, or department. If in doubt about whom to contact as your primary computing support provider, call First Call (215-573-4778) for a referral.
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Thermo-Fisher Support
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Thermo-Fisher on-site support |
Procurement Services Team
Procurement Services team members are also available individually to help answer questions and resolve issues.
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Contact Information