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About Contact Information
Customer Service

Service to the University is our highest concern.  For common service and support needs, please contact one of the team-monitored mailboxes listed below. Your e-mail will be addressed within 24 hours. To reach Purchasing Services by phone, please call (215) 898-7216.

Category

Service

General Purchasing

Contact for general purchasing issues, customer feedback, concerns and compliments.

Sourcing

  • Contact for the submission of PO collateral (e.g. bid information, contracts, bid waivers)
  • Contact for contract support including contract negotiation, execution, and supplier compliance to contract
Card Programs - Travel Cards Customer support for Penn Travel Card (Bank of America Merrill Lynch issued cards)
Card Programs - Purchasing Cards Customer support for the Purchasing Card and other business expense cards (JP Morgan Chase issued cards)
Diversity Supplier Support Supplier Support for minority and women owned businesses doing business or interested in doing business with Penn
EDI support Support for supplier questions and issues related to EDI transmission
Online Bidding/Ben’s Attic Customer support for Ben’s Attic and Determine(Iasta)/SmartSource online bidding application

Penn Marketplace

Contact for Penn Marketplace feedback and issues

Purchasing System Support

Customer support for Purchasing issues related to BEN BUYS

Supplier Enablement

Contact for supplier registration, maintenance, and refaxing/emailing of purchase orders.

Travel Services
Support for University - related travel and expense management

 

Additional Resources

Category

Service

BEN Financial Advisories Useful suggestions for using BEN Financials along with recently announced advisories

BEN Helps

Customer support service for users of BEN Financials. Dial 6-HELP (215-746-4357) and enter your 2-digit School/Center code (the first 2 digits of your CNAC).

BEN Knows

Browse and search for possible solutions to your BEN Financials and BEN Reports questions.

Computing Support

Primary computing support for staff is, in most cases, provided by their school, center, or department. If in doubt about whom to contact as your primary computing support provider, call First Call (215-573-4778) for a referral.

Thermo-Fisher Support
Thermo-Fisher on-site support

 

Purchasing Services Team

Purchasing Services team members are also available individually to help answer questions and resolve issues.