Coronavirus (COVID-19) Information and Resources
COVID-19 Guidance and Related Resources

Travel Guidance During the Coronavirus Outbreak

In support of the University's response to the novel coronavirus outbreak, Penn Travel Services provides the following information to assist University travelers and Concur users in addressing travel bookings.

How to Handle COVID Affected Travel Bookings

  • Individuals who booked through Concur or World Travel should contact World Travel's 24-hour emergency service to reach a travel agent. World Travel agents will advise the conditions for ticket refunds or any waivers of cancellation fees that have been issued by the airlines or other suppliers, such as hotels, cars, rail, etc.
    Phone: 888-641-9112 or 610-458-5554
    Email:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it
  • Travelers who did not use World Travel should contact the original source of the booking (airline or booking website)

Penn-affiliated Travel for Students, Faculty, and Staff

Individual domestic and international Penn-affiliated travel has resumed. As of September 7, 2021, Faculty, Staff, and Postdocs on individual travel no longer need to submit a travel petition. Please visit the following links for information on Penn’s COVID-19 travel status and travel resources.

  • Coronavirus Travel Guidelines and Procedures - Penn has developed travel guidelines and a criteria matrix to help Penn travelers understand if they are able to travel
  • Coronavirus (COVID-19) Travel Update - Penn continues to follow Center for Disease Control (CDC) and U.S. Department of State (DOS) health and security travel guidance
  • COVID-19 Travel Guidelines FAQ – Penn Global and Travel Services have created a series of FAQs to help you navigate the new travel guidelines
  • Concur – Travel should be booked through the Concur booking tool or Penn’s preferred Travel Management Company (TMC), World Travel.
  • International SOS (ISOS) - To keep you connected with Penn resources in the event of an emergency abroad, all Penn-affiliated international itineraries, including personal information, will be forwarded to ISOS, the University’s travel medical and security provider

Travel During Covid-19

Travel during the coronavirus outbreak will largely be impacted by its geographic footprint, global health advisories, and government restrictions. All travel industry segments have adapted protocols to address health and safety concerns. As airlines, hotels, ground transportation, and other providers navigate the fluctuating environment, many are modifying their services and revising policies in real time.

Travelers are encouraged to visit World Travel’s Coronavirus Updates Website for the latest news and resources, including:

Additional Travel Notices & Alerts

Air Travel


Resources & Guidance for Essential Travel

Domestic Travel Information

International Travel Information