Coronavirus (COVID-19) Information and Resources
COVID-19 Guidance and Related Resources

Travel Guidance During the Coronavirus Outbreak

In support of the University's response to the novel coronavirus outbreak, Penn Travel Services provides the following information to assist University travelers and Concur users in addressing travel bookings.

Due to COVID-19, all domestic and international Penn-affiliated travel is currently suspended.

How to Handle Travel Bookings

  • Individuals who booked through Concur or World Travel should contact World Travel's 24-hour emergency service to reach a travel agent. World Travel agents will advise the conditions for ticket refunds or any waivers of cancellation fees that have been issued by the airlines or other suppliers, such as hotels, cars, rail, etc.
    Phone: 888-641-9112 or 610-458-5554
    Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
  • Travelers who did not use World Travel should contact the original source of the booking (airline or booking website).

Penn-affiliated Travel for Students, Faculty, and Staff

Penn-affiliated domestic and international travel has been affected by the evolving global coronavirus disease with the expectation that little Penn business or affiliated travel will take place.  Only essential travel will be authorized. Please visit the following links for information on Penn’s COVID-19 travel status and temporary procedures.

  • Concur - Authorized travel must be booked through the Concur booking tool or Penn’s preferred Travel Management Company (TMC), World Travel.
  • MyTrips - During the COVID-19 pandemic, all Penn-affiliated trips are required to be entered in MyTrips, Penn’s health and safety registry

Travel During Covid-19

Travel during the coronavirus outbreak will largely be impacted by its geographic footprint, global health advisories, and government restrictions. All travel industry segments have adapted protocols to address health and safety concerns. As airlines, hotels, ground transportation, and other providers navigate the fluctuating environment, many are modifying their services and revising policies in real time.

Travelers are encouraged to visit World Travel’s Coronavirus Updates Website for the latest news and resources, including:

Additional Travel Notices & Alerts

Air Travel


Resources & Guidance for Essential Travel

Domestic Travel Information

International Travel Information