FAQ

General Questions

What services does Penn Transit offer?

What is the Penn GPS?

Is there any transit service during the day?

Where do I go for more SEPTA information?

Where can I go for more information on the New Jersey Transit discount?

Penn Bus

What is Penn Bus?

Where does the Penn Bus go?

When does Penn Bus operate?

How do I use Penn Bus?

Penn Shuttle

What is Penn Shuttle?

How long will I have to wait for a Shuttle after calling 215-898-RIDE?

Penn Accessible Transportation (PAT)

What is Penn Accessible Transportation?

How do I get accepted for Penn Accessible Transportation (PAT)?

How do I get a ride on Penn Accessible Transportation?

How many rides can I take each day?

Can you get an Accessible Van ride during the evening?

Are there options other than Penn Accessible Transportation?

PennPass for Students

What is a PennPass?

Customer Service

I would like to make a suggestion or complaint about Penn Transit. How can I make sure it's addressed?

 



 

Q: What services does Penn Transit offer?
A: Penn Transit offers bus, shuttle and accessible transit services FREE of charge to Penn students. You must present your valid PennCard to the driver of any Penn Transit Vehicle upon entry of that vehicle.

Back to Top

Q: What is the Penn GPS?
A: In order to better serve its patrons, Penn Transit has installed new GPS tracking in all its Penn buses and shuttles. For Penn Buses and Shuttles, the new system allows riders to get real-time information about locations and expected arrival times of Penn Transit vehicles. The site will also feature traffic alerts, such as emergency route or schedule changes. GPS information can be accessed via computer, cell phone or PDA at: Penn Rides.

Back to Top

Q: Is there any transit service during the day?
A: No, Penn Bus and Penn Shuttle services only operate in the evening hours.

Back to Top

Q: Where do I go for more SEPTA information?
A: For SEPTA routes and other services, go to www.septa.org or call 215-580-7800.

Back to Top

Q: Where can I go for more information on the New Jersey Transit discount for full-time students?
A: For information regarding the discount option, contact NJ Transit Quik-Tik customer service at 866-784-5845. Click here for information on Campus Express.

Back to Top

Q: What is Penn Bus?
A: Penn Bus is a fixed route bus service. You can access the Penn Bus by waiting at designated stopping points.

Back to Top

Q: Where does the Penn Bus go?
A: Penn Bus offers two routes. The Penn Bus East Route services transit stops on campus and then drops off passengers along a designated route in Center City Philadelphia. The Penn Bus West Route services transit stops on campus and then drops off passengers along a designated route in West Philadelphia.

Back to Top

Q: When does Penn Bus operate?
A: Penn Bus East and Penn Bus West operate from 5:00 p.m. until midnight—Monday–Friday, year-round, except on holidays observed by the University.

Back to Top

Q: How do I use Penn Bus?
A: Wait at any Transit Stop on campus for the buses. If you are off campus, you may wait at any controlled corner (traffic light or stop sign) along the bus route. You will need to signal the driver that you would like to be picked up. Upon returning to campus, the driver will drop you off at their last stop. The buses run on a set schedule during operating times.

Back to Top

Q: What is Penn Shuttle?
A: Penn Shuttle offers door to door service to and from campus and the surrounding community. You can access Penn Shuttle by calling 215-898-RIDE.

Back to Top

Q: How long will I have to wait for a Shuttle after calling 215-898-RIDE?
A: Your Penn Shuttle should arrive 5 to 20 minutes after your call. Sometimes bad traffic, inclement weather, University events or other circumstances out of our control can slow us down.

Back to Top

Q: What is Penn Accessible Transportation?
A: Penn Accessible Transportation is a ride service offered on weekdays for the sick and disabled.

Back to Top

Q: How do I get accepted for Penn Accessible Transportation (PAT)?
A: Penn faculty and staff may follow the Penn Accessible Transit Guidelines administered by the Office of Affirmative Action. Penn students should call Office of Student Disabilities Services at 215-573-9235. They will ask questions about your health situation and request a doctor's confirmation. They will then call the Penn Accessible Transportation dispatcher and put you on the PAT list. In most cases, they will include an end date for use of the service. After that date, if you still need the service, you will need to call back to renew.

Back to Top

Q: How do I get a ride on Penn Accessible Transportation?
A: Once on the PAT list, simply call, give your last name, your location (please be specific as to address) and your destination. After that, watch for the van.

Back to Top

Q: How many rides can I take each day?
A: You are allowed 4 rides during the day.

Back to Top

Q: Can you get an Accessible Van ride during the evening?
A: From 6:00 P.M. to 3:00 A.M., the Shuttle Service will send the Accessible Van to people on the PAT list.

Back to Top

Q: Are there options other than Penn Accessible Transportation?
A: SEPTA offers the Customized Community Transportation (CCT) Connect Service. This operates within the five-county SEPTA region. For information and to register, call 215-580-7145.

Back to Top

Q: What is a PennPass?
A: The Student PennPass is a semester-based transpass for the Southeastern Pennsylvania Transportation Authority (SEPTA), the mass transit system for the Philadelphia region. Students may visit Campus Express Online at campusexpress.upenn.edu.

Back to Top

Q: I would like to make a suggestion or complaint about Penn Transit. How can I make sure it's addressed?

A: Use Idea Web to submit your suggestion or complaint via the internet. The time and vehicle number (E-## or T-##) are most important.

Back to Top