FAQs Transit FAQs

Transit - General FAQs

All Evening Shuttle on-campus ride requests must travel at least .5 miles (1/2 mile between pick-up and drop-off locations). 

Passengers who ride Penn Evening Shuttles and take trips that originate from campus and end on campus must use Penn Transit Stops as their pick-up and drop-off locations. For riders using the PennRides on Request mobile application, the Transit Stops are conveniently pre-populated in the pick-up and drop-off section of the app and each stop is shown by a red pin on the application's map.

Penn Transit Services' goal is to provide safe, convenient, and reliable service to authorized riders. A fundamental principle is respect for riders as conveyed in the Penn Transit Services Riders Rights and Responsibilities.

 Please click on the link Penn Department Services in the blue bar on the home page, and click on Charter Services.  Locate the charter online reservation form and complete it.  A member of the Penn Transit will contact you to discuss your request and offer you a comprehensive proposal tailored for your event. 

Emergency road service is available for Penn departments that have our Premium Service Option Plan. This includes road service assistance on campus and within the campus footprint weekdays, during the hours of 8 a.m. and 4 p.m.  

No. Penn Maintenance Services only provides repairs on University-owned vehicles and contracted affiliated schools and centers.


Penn Transit's shuttles and buses can help you travel to, from, and around campus safely and efficiently.  When used with other options throughout University City and with specified service boundaries that extend into Center City, riders can utilize an integrated transit system that is accessible year round. 

Penn Transit offers a wide range of services to the Penn Community, many of which are free of charge.  For instance, faculty, staff and students may access bus, shuttle, and accessible transit services FREE of charge.  Simply show the driver a valid PennCard upon entering a Penn Transit Vehicle. Charter and vehicle maintenance services are available when members of the Penn community can use their 26-digit budget code to reserve these services.

LUCY® (Loop Through University City) service, operated by SEPTA and available for free to PennCard holders is available for daytime transit. Visit www.universitycity.org/lucy.

Penn Transit also operates the Penn Accessible Transit service, the Pennovation Works Shuttle along with a pilot service to the FMC Tower.  


Penn Bus is a fixed route bus service. You can access the Penn Bus by waiting at designated stopping points.

Wait at any Penn Transit Stop on campus for the buses. If you are off campus within the Penn Bus service boundaries, you may wait at certain controlled corners (traffic light or stop sign) along the Penn Bus East or Penn Bus West service route. You will need to signal the driver that you would like to be picked up. Upon returning to campus, the driver will drop you off at their last stop. The buses run on a set schedule during operating times.

Penn Bus East and Penn Bus West operate from 5:00 p.m. until midnight—Monday–Friday, year-round, except on holidays observed by the University.

Penn Bus offers two routes. The Penn Bus East Route services transit stops on campus and then drops off passengers along a designated route that extends into parts of Center City Philadelphia. The Penn Bus West Route services transit stops on campus and then drops off passengers along a designated route in West Philadelphia.

Penn Evening Shuttles offers door-to-door service to and from campus and the surrounding community as defined by specific boundaries. You can submit a ride request for this on-demand service in two ways:

1. Use the free rideshare mobile app, PennRides on Request, that is available for download the App Store and Google Play.  You will need your PennKey and password to log in to the app and submit your ride request.

2. Call 215-898-RIDE/7433 to request a ride.

Your Penn Shuttle should arrive within 20 minutes after you submit your ride via the free rideshare mobile app, PennRides on Request or place your call to 215-898-RIDE/7433. Sometimes heavy traffic, inclement weather, University events, or other circumstances beyond our control may adversely impact scheduled routes. 

Use Idea Web to submit your suggestion or complaint via the internet. Please include as much detail as you are able.  For instance, if you would like to commend a Penn Transit driver, include the time and vehicle number (E-## or T-##) in your correspondence.