FAQs Transit FAQs
Transit - General FAQs
Please click on the link Penn Department Services in the blue bar on the home page, and click on Charter Services. Locate the charter online reservation form and complete it. A member of the Penn Transit will contact you to discuss your request and offer you a comprehensive proposal tailored for your event.
Please contact www.upenn.edu/PennTransit for a free consultation.
Emergency road service is available for Penn departments that have our Premium Service Option Plan. This includes road service assistance on campus and within the campus footprint weekdays, during the hours of 8 a.m. and 4 p.m.
No. Penn Maintenance Services only provides repairs on University-owned vehicles and contracted affiliated schools and centers.
Penn Transit's shuttles and buses can help you travel to, from, and around campus safely and efficiently. When used with other options throughout University City and with specified service boundaries that extend into Center City, riders can utilize an integrated transit system that is accessible year round.
In order to better serve its patrons, Penn Transit has installed GPS tracking in all Penn buses and shuttles. This system allows riders to obtain real-time information about locations and expected arrival times of Penn Transit vehicles. The PennRides.com site also features traffic alerts, such as emergency route or schedule changes. GPS information can be accessed via computer or any smart device at: Penn Rides.
Penn Transit offers a wide range of services to the Penn Community, many of which are free of charge. For instance, faculty, staff and students may access bus, shuttle, and accessible transit services FREE of charge. Simply show the driver a valid PennCard upon entering a Penn Transit Vehicle. Charter and vehicle maintenance services are available when members of the Penn community can use their 26-digit budget code to reserve these services.
LUCY® (Loop Through University City) service, operated by SEPTA and available for free to PennCard holders is available for daytime transit. Visit www.universitycity.org/lucy.
Penn Transit also operates the Penn Accessible Transit service, the Pennovation Works Shuttle along with a pilot service to the FMC Tower.
Penn Bus is a fixed route bus service. You can access the Penn Bus by waiting at designated stopping points.
Wait at any Penn Transit Stop on campus for the buses. If you are off campus within the Penn Bus service boundaries, you may wait at certain controlled corners (traffic light or stop sign) along the Penn Bus East or Penn Bus West service route. You will need to signal the driver that you would like to be picked up. Upon returning to campus, the driver will drop you off at their last stop. The buses run on a set schedule during operating times.
Penn Bus East and Penn Bus West operate from 5:00 p.m. until midnight—Monday–Friday, year-round, except on holidays observed by the University.
Penn Bus offers two routes. The Penn Bus East Route services transit stops on campus and then drops off passengers along a designated route that extends into parts of Center City Philadelphia. The Penn Bus West Route services transit stops on campus and then drops off passengers along a designated route in West Philadelphia.
Penn Shuttle offers door-to-door service to and from campus and the surrounding community as defined by specific boundaries. You can access Penn Shuttle by calling 215-898-RIDE/7433.
Your Penn Shuttle should arrive within 20 minutes after your call. Sometimes heavy traffic, inclement weather, University events, or other circumstances beyond our control may adversely impact scheduled routes.
Use Idea Web to submit your suggestion or complaint via the internet. Please include as much detail as you are able. For instance, if you would like to commend a Penn Transit driver, include the time and vehicle number (E-## or T-##) in your correspondence.