FAQs Commuter FAQs
WageWorks Commuter Check Card
At the time of your initial order, you will be asked to make a monthly election amount to be posted to your Transit or Commuter Parking card. Select the Recurring Order option to have funds automatically loaded onto your card each month. By doing so, cardholders have the security of electronic funding and can purchase commuter products at your convenience.
- Transit Cardholders – funds are loaded on or about the twenty-first of the month prior to the commuting month
- Commuter Parking Cardholders - Funds are loaded on the first day of the commuting month
When you receive the stored-value debit card in the mail, call the phone number on the card to activate your card. The card will be declined if it has not been activated. You may access your account online to view its transaction history, check the available balance on your card, or report your card as lost or stolen.
The WageWorks Transit and Parking Cards are dedicated stored-value debit cards that work like a credit card at eligible transit and commuter parking providers only. There is no line of credit available; only the funds you elect to put on the card from your account balance are available for use. Your personal credit is not impacted by using this card and issuance of the card is not subject to credit application or approval. Select CREDIT as the payment type if a transit or parking provider asks this question.
The Commuter Check Card is Visa debit card stored-value debit card that works like a credit card at eligible transit and parking providers. There is no line of credit available; only the funds you elect to put on the card from your account balance are available for use. Your personal credit is not impacted by using this card and issuance of the card is not subject to credit application or approval. Always be sure to select CREDIT as the payment type if a transit or parking provider asks this question.
From the online ordering platform, use the Card Management tab to activate your card, view transaction history, check the available balance on your card or report your card as lost/stolen.
On your initial order, you will be asked to allocate an amount to your card. The amount you transfer to your check card cannot exceed the available account balance in your Transit or Parking account. Be sure to select the Recurring Order option to have funds automatically loaded onto your card each month. By doing so, you'll have the security of electronic funding and can purchase your Commuter Products when it's convenient for you.
The minimum purchase amount on the commuter check card is $10 and the maximum single purchase amount is $700. The maximum purchase amount for the card provides the convenience of being able to purchase multi-month passes (e.g. two-month pass, three-month pass). Your purchase amount is subject to your available account balance and the IRS limits or your employer's Plan maximums for Transit and Parking, whichever is less.
For example: Your Transit or Parking plan limit is $100 per month. That means that the maximum amount you could charge on your card during the calendar year is $1,200 (12 months x $100 per month = $1,200). Any amounts over your Plan's calendar year maximum must be paid out-of-pocket and are not eligible for the pre-tax savings.
The card can be used for eligible Commuter expenses, as outlined by IRS regulations. Your card will only work at eligible locations, which means you do not need to submit receipts.
- The Transit Commuter Card can be used at Transit Agencies, fare vending machines, kiosks and designated transit retail centers that sell only transit passes, tickets, fare cards, and van pool passes. The card cannot be used at retail locations (i.e. gift shops, pharmacies, etc.) that sell products other than transit media. The purchase location also must accept a Visa debit card for payment.
- The Parking Commuter Card can be used at authorized parking facilities nationwide where a Visa debit card is an acceptable form of payment.
There are no issuance or transaction fees for using the Commuter Check Card.
If your pass/ticket was purchased with your WageWorks Visa debit card, you should contact your transit agency or parking provider directly to request a refund. Always retain your receipts for purchases made with your check card. The transit agency or parking provider will likely ask you to provide a receipt as proof of purchase.
Commuter Benefits Transit and Parking accounts allow you to carry unused balances from month to month and year to year. As long as you remain enrolled in the plan, your balance will be available for use (subject to IRS and/or Plan limits). However, if you find you are carrying balances forward each month, you may want to adjust your contribution amount so that you can exhaust your unused account balance.