UPenn Software Licensing

JMP - Frequently Asked Questions

I am receiving a message that I am unable to save the PER file. What does that mean?

This means that you need to be a Windows Administrator in order to install JMP on a Windows system.

Due to recent Windows updates, it is sometimes necessary to license JMP through the Run As Administrator prompt even if you are signed in as the Administrator.

To do this follow the instructions below:

Reboot the computer
Sign in.
Right-click on the JMP Icon
Select Run As Administrator
Click (OK) to Continue
Once JMP opens up and prompts for the license file follow the normal process.

How do I obtain JMP support?

Customers can call JMP support at 1-800-727-0025 (option 2), refer to site number 574541.