UPenn Software Licensing

FileMaker - Frequently Asked Questions

Do I still have to renew maintenance every year if I purchase FileMaker now?
What is the difference between FileMaker Pro and FileMaker Pro Advanced?
I am having issues installing FileMaker. What should I do?
How do I obtain technical support for FileMaker?
How do I get FileMaker Server?

Do I still have to renew maintenance every year if I purchase FileMaker now?

Yes, you need to renew FileMaker each year. The license expires on July 31st. If you don't renew the license, you must remove the software from your system.

What is the difference between FileMaker Pro and FileMaker Pro Advanced?

For a comparison between FileMaker Pro and FileMaker Pro Advanced click on this link.

I am having issues installing FileMaker. What should I do?

Make sure the version number of the license key matches the version you are installing. Next, make sure you are entering the Institution name just as it appears in the email sent to you.

How do I obtain technical support for FileMaker?

FileMaker provides no technical support for this volume license. It is possible you might be able to get help from your local support provider at this link.

How do I get FileMaker Server?

FileMaker Server can be purchased from the Penn Computer Connection. Please contact the Computer Connection at 215-898-3282 or This email address is being protected from spambots. You need JavaScript enabled to view it..