Your Residential Services Manager and Your Info Center

The Information Center in your College House or Sansom Place is operated by the Residential Services Manager and offers daily, front line, 24-hour assistance to residents.

It is the first point of contact for most residential concerns and provides services and support in many areas, including:

  • Assistance and follow up with maintenance and housekeeping issues
  • Monitor and maintain systems and controls for safety, security, key control and resident privacy
  • Loan of lock out and special use keys
  • Guest access, guest passes and resident sign-in
  • Loan of moving carts
  • Loan of vacuums
  • Access to house staff and program info
  • Issue house-specific items such as game equipment
  • Flowers and perishable deliveries are the only items accepted at the Info Center. We ask that you pick up the item within 3 days. Perishables (e.g. flowers) will be disposed of if not claimed.

The Residential Services Manager (RSM) is a full-time University employee. They hire, train and manage student staff, oversee the delivery of daily services to the residents and House staff, and keep abreast of concerns affecting house condition, appearance and operations. The RSMs take a great deal of pride in serving their house residents in making sure that things run smoothly.   The RSM and other Info Center staff can assist with questions or problems if your RA/GA/SA is not available.

The RSM works closely with Residential Services administration to advocate for students in handling maintenance and housekeeping issues. They set priorities, follow up on open work orders, and call for emergency repairs. They manage the building key inventory, documenting and controlling use of all student room keys as well as keys to service areas and common rooms.

The Information Center is staffed on weekdays from 8 am - 4 pm by the full-time RSM, and by student and Allied Barton guard staff on evenings and weekends. The Information Center program is managed by the Building Administration team in Residential Services. At all other times, trained student or professional guard staff can respond to issues or call for help for more complex issues.

The Information Center staff is authorized as a lost and found and may not accept lost articles. These should be referred to Penn Police. They also do not accept personal deliveries to residents.

For any Information Center related service, transaction, fee or other concern, please email Residential Services at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

College House and Sansom Place Information Center Phone Numbers

Gregory College House Maureen Stanton
Harnwell College House Alice Wittmer
Harrison College House Christina Lester
Hill College House
Rebecca Golpe
King's Court English College House Carol Quezada Olivo
New College House
Kaddara Humphrey
Quadrangle Information Center Marc-Anthony Serrano                              
Rodin College House Jamal Hagood
Stouffer College House Beth Apthorp
W.E.B. DuBois College House Jane Pablos
Sansom Place East Cornell Pitt
Sansom Place West Cornell Pitt

In any emergency, Penn's Division of Public Safety is staffed 24/7 and can be called directly at 215-573-3333