Your Residential Services Manager and Your Info Center

The Information Center in your College House or Sansom Place is operated by the Residential Services Manager and offers daily, front line, 24-hour assistance to residents.

It is the first point of contact for most residential concerns and provides services and support in many areas, including:

  • Assistance and follow up with maintenance and housekeeping issues
  • Monitor and maintain systems and controls for safety, security, key control and resident privacy
  • Loan of lock out and special use keys
  • Guest access, guest passes and resident sign-in
  • Loan of moving carts
  • Loan of vacuums
  • Access to house staff and program info
  • Issue house-specific items such as game equipment
  • Flowers and perishable deliveries are the only items accepted at the Info Center. We ask that you pick up the item within 3 days. Perishables (e.g. flowers) will be disposed of if not claimed.

style="BORDER-BOTTOM: 0px; BORDER-LEFT: 0px; FLOAT: right; MARGIN-LEFT: 10px; BORDER-TOP: 0px; MARGIN-RIGHT: 10px; BORDER-RIGHT: 0px" border="0">

    The Residential Services Manager (RSM) is a full-time University employee. They hire, train and manage student staff, oversee the delivery of daily services to the residents and House staff, and keep abreast of concerns affecting house condition, appearance and operations. The RSMs take a great deal of pride in serving their house residents in making sure that things run smoothly.   The RSM and other Info Center staff can assist with questions or problems if your RA/GA/SA is not available.

    The RSM works closely with Residential Services administration to advocate for students in handling maintenance and housekeeping issues. They set priorities, follow up on open work orders, and call for emergency repairs. They manage the building key inventory, documenting and controlling use of all student room keys as well as keys to service areas and common rooms.

    The Information Center is staffed on weekdays from 8 am - 4 pm by the full-time RSM, and by student and Allied Barton guard staff on evenings and weekends. The Information Center program is managed by the Building Administration team in Residential Services. At all other times, trained student or professional guard staff can respond to issues or call for help for more complex issues.

    The Information Center staff is authorized as a lost and found and may not accept lost articles. These should be referred to Penn Police. They also do not accept personal deliveries to residents.

    For any Information Center related service, transaction, fee or other concern, please email Residential Services at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

    College House and Sansom Place Information Center Phone Numbers

    Gregory College House Maureen Stanton
    Harnwell College House Dionicia Roberson
    Harrison College House Marc-Anthony Serrano
    Hill College House (closed May 2016- August 2017)
    Beth Apthorp
    King's Court English College House Rebecca Golpe
    New College House (opening Fall 2016)
    Becky Shasha
    Quadrangle Information Center Stephen Maurer                              
    Rodin College House Cornell Pitt
    Stouffer College House Becky Shasha
    W.E.B. DuBois College House Jane Pablos
    Sansom Place East Adam West
    Sansom Place West Adam West

    In any emergency, Penn's Division of Public Safety is staffed 24/7 and can be called directly at 215-573-3333