Having trouble with your PennCard?

Remember, if your PennCard is lost or stolen, report it to the PennCard Center immediately. For all other issues, please review the information provided below.

If your PennCard has lost all functionality please contact the PennCard Center.

If your PennCard works for some functions and not others, please select from the list below the item which best describes the problem you are experiencing. This will help us direct you to the appropriate contact to get assistance. (An example of this type of problem would be that you can enter buildings but can't access your dining account.)

Issue

Resolution

My PennCard does not work for PennCash transactions Please verify that your PennCash account has sufficient funds by visiting our PennCash site. If you have verified your account balance and still have a problem, contact the PennCard Center.
My PennCard does not work for dining plan transactions Please verify your meal plan balance by visiting Campus Express.
My PennCard does not work for entering my building Verify that you are on the access list for your building with the Building Administrator.
If you previously had access to Perelman School of Medicine or Health System buildings and recently received a new PennCard, you must contact PSOM Public Safety to have your access restored. Visit 109 Stellar-Chance Laboratories or call 215-898-0669.