FAQ: Click to the answer

General

Where can visitors to Penn's campus find parking?
I work on Penn's campus and want to commute to work by driving my car.  Where can I park?
How can I reach the Parking Office?
Why does the Parking Office request select information about me as a parking permit patron?

Permit Parking Eligibility and Application

How do I know if I'm eligible for permit parking on campus?
How do I apply for a parking permit?
What information will I need to apply for a parking permit?
How much will a parking permit cost for parking from July 1, 2016 through June 30, 2017?
I understand that I may be eligible for pre-tax benefits associated with my parking.  What are they?

Changes to Parking Permits

How do I renew my parking permit?
I no longer need my parking permit.  Am I entitled to a refund?
I purchased a new car. Do I need to make any changes to my parking privileges?

Access to Parking Facilities

I need to leave my car overnight and have a daily parking permit.  What are my options?
What do I do if I forget my garage access card?
I have misplaced my parking hangtag.  What steps should I talk to obtain a new one?
My hangtag has been damaged.  What should I do?
Can I access my parking facility on holidays or school breaks?
As a permit holder, do special events impact my ability to park?

Sustainable Commuting Options

Do I need a car at Penn?
What contingencies are in place if I do not receive my monthly pass or transit checks in the USPS mail?
I understand that some commuters participate in van pools.  Where can I find more information?
Does Penn offer covered parking for bicycles and if so where?

AVI Transponders

What is AVI Technology?
How does AVI work?
What benefits can be derived from using an AVI transponder?
What parking facilities utilize AVI technology to manage access and/or egress to the garage?
Will the AVI transponder allow access and egress when the garage is closed?
Can I have an AVI transponder and keep my access card?
How can I obtain an AVI transponder?
I have lost my transponder and would like to obtain a new one.
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Where can visitors to Penn's campus find parking?

There are many choices for visitors to select from for public parking at the University of Pennsylvania. They are:

  • Chestnut 34 Garage - northeast corner of 34th Street between Ludlow and Chestnut Streets,
  • Penn Museum Garage - South Street and Convention Avenue,
  • Penn Museum Harrison Lot - South 33rd Street below South Street
  • Penn Park Lot - 31st and Lower Walnut Streets,
  • Walnut 38 Garage - northeast corner at 38th and Walnut Streets, and
  • Walnut 40 Garage - northwest corner at 40th and Walnut Street.

There are additional options for evening and weekend visitors.

Click here for additional details including information about GPS coordinates, an interactive map of parking locations as well as rates and accepted forms of payment.

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I work on Penn's campus and want to commute to work by driving my car. Where can I park?

There are numerous parking garages and lots throughout campus accessible for permit patrons. Please visit Where to Park to review your options.

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How can I reach the Parking Office?

The Penn Transportation and Parking Office is open Monday - Friday, 8:30 a.m. to 5:00 p.m.  The office is located at 3401 Walnut Street, Suite 447A, Philadelphia, PA 19104-6228. You may also contact  Parking staff via email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or by calling the team at 215-898-8667.

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Why does the Parking Office request select information about me as a parking permit patron?

The Parking Office requests that patrons maintain an online parking profile so that we can facilitate changes to your parking order.  Some of the reasons why you may need to update your profile include name change, position change, address change, disability leave, sabbatical leave, or leaving the University, HUP or the University community.

Additionally, with current contact information:

  • We can assist you should you no longer wish to maintain your parking credentials and want to stop your payroll deduction; and
  • The staff at Parking Services can help you make the appropriate adjustments to your parking payroll deduction if you change your employment status.

You may update your parking profile from the home page of the Parking website, under Faculty and Staff.

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How do I know if I'm eligible for permit parking on campus?

Students, faculty and staff are eligible for permit parking on Penn's campus.

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How do I apply for a parking permit?

Penn faculty and staff can apply online for a parking permit by clicking here. Once you have completed your parking order online, you must come into the Parking Office to sign a payroll deduction authorization form and to pick up your parking permit hangtag, which must be displayed in your vehicle when you are parking at your designated lot or garage. Also, you may visit the Penn Parking Office to apply. Students may complete the online parking permit order process at Campus Express.

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What information will I need to apply for a parking permit?

You will need your valid PennCard along with your vehicle information including its year, make/model and license plate number.

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How much will a parking permit cost for parking from July 1, 2016 through June 30, 2017?

Permit patrons may review the Faculty and Staff Fees 2016-2017 to assess what option may best suite your parking needs.

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I understand that I may be eligible for pre-tax benefits associated with my parking.  What are they?

If you are a full time faculty or staff member at the University, Hospital of the University of Pennsylvania (HUP) or Wistar, you are eligible for pre-tax payroll deductions.  These payroll deductions are automatic upon completing your parking application.

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How do I renew my parking permit?

Faculty and staff will be notified each year to update and review their online parking profiles. Payroll deductions will be automatically rolled over and continue the Parking Office is notified that you would like to cancel your parking permit and your hangtag and garage access card is returned.

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I no longer need my parking permit.  Am I entitled to a refund?

If you are making parking payments through payroll deduction, please return your hangtag and garage access card to the Parking Office and your parking order will be removed from payroll.  A refund will be issued, if applicable. If you paid for your parking by credit card, a prorated refund will be processed based on the date you return your hangtag and access card. A check for the prorated refund will be processed to your credit card based on the date your return your hangtag and access card.

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I purchased a new car. Do I need to make any changes to my parking privileges?

If you have a hangtag, you may change your car information online at Penn Parking Online.  You may also send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it , call 215-898-8667 or visit the Parking Office at 3401 Walnut Street, Suite 447A during business hours (Monday - Friday from 8:30 a.m. to 5:00 p.m.).

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I need to leave my car overnight and have a daily parking permit. What are my options?

Overnight parking is not allowed for daily permit parking; however, if there is an emergency or special circumstance you would like to address, please contact the Parking Office at 215.898.8667 for more information about your options.

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What do I do if I forget my garage access card?

Please enter the garage and pull a ticket from the machine. Then, please visit the Parking Office before you return to the garage to obtain a voucher, ensuring that you have the ticket you obtained at the parking garage with you.  The voucher you will receive will facilitate your exit from the garage without payment.

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I misplaced my parking hangtag. What steps should I take to obtain a new one?

Whether you have lost your hangtag, garage access card or AVI transponder, please visit the Parking Office for a replacement, bringing with you your institutional ID card. There will be a $30 replacement fee for each.  Should you find your misplaced item, visit the office so you may receive a refund.

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My hangtag has been damaged. What should I do?

To replace a damaged hangtag, you must bring your old one to the Parking Office at 3401 Walnut Street, Suite 447A during business hours (Monday - Friday from 8:30 a.m. to 5:00 p.m.) and a replacement will be issued.  Remember: immediately place your new hangtag in your vehicle to avoid receiving a warning ticket.

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Can I access my parking facility on holidays or school breaks?

Permit holders should not experience any interruptions during holiday or semester breaks.  Visitors may find, however, that some garages or lots are closed to the public during these times.

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As a permit holder, do special events impact my ability to park?

When there are special events, the Parking Office will contact patrons with instructions, if necessary.

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Do I need a car at Penn?

Penn is accessible by foot, bike as well as by SEPTA, the Philadelphia's regional transit system of trains, buses, subways and trolleys; making it easy to commute to and from campus without your own vehicle. Penn's Department of Transportation and Parking provides alternative modes of transportation in support of Penn's Climate Action Plan and the Green Campus Partnership.

Click here to learn more about Penn Transit Services' comprehensive system.

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What contingencies are in place if I do not receive my monthly pass or transit checks in the USPS mail?

In general, Employees are allowed only one replacement pass reimbursement per year. Requests must be made using a Refund Claim Form, which is subject to review and approval by ADP. Please be aware that the University does not offer additional replacement or reimbursement options beyond ADP's provisions.

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I understand that some commuters participate in van pools. Where can I find out more information?

Vanpools are groups of 7 - 15 commuters who share the costs for a leased van.  Vanpools at Penn are supported with free parking and start up funding. Vanpools are operated in partnership with vRide.  Eligible faculty and staff can sign up to make pre-tax contributions and to receive a subsidy to pay for vanpool costs.  Visit wwww.upenn.edu/penncommuter if you would like more information.

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Does Penn offer covered parking for bicycles and if so, where?

Penn Parking provides covered bike parking - free of charge - in two garages, plus there are bike racks throughout campus.  You can also register your bike for free with Penn Police. Click here to access information about the many ways biking is supported at Penn.

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What is AVI technology?

Automatic Vehicle Identification (AVI) technology enables managed access and egress control to facilities, providing a more convenient and expedient way to enter and exit a parking facility.

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How does AVI work?

You will be given an AVI transponder, which is very similar to EZ Pass. To ensure optimal performance and quick and easy access and egress from the parking garage, manufacturer recommendations suggest:

1. Mounting your AVI transponder to the middle of your windshield with the Velcro strips that have been provided, or lay the device on the middle of your dashboard.  The transponder is not designed as a handheld device; and

2. Pulling right up to the gate upon entering and exiting the garage so that the signal from the transponder may be correctly read.

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What benefits can be derived from using an AVI transponder?

Users report they can enter and exit the parking facility in a more expedient and convenient manner than by using the garage access card.

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What parking facilities utilize AVI technology to manage access and/or egress to the garage?

Parking permit holders at Chestnut 34, Penn Museum, Spruce 38 and Walnut 38 garages have the option to use an AVI transponder to enter and exit their facilities.

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Will the AVI transponder allow access and egress when the garage is closed?

Yes, permit holders have access to their facility at all times with the AVI transponder.

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Can I have an AVI transponder and keep my access card?

When you obtain an AVI transponder, your access card will be reprogrammed so that you can use the pedestrian doors of your garage only when the doors are locked.

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How can I obtain an AVI transponder?

You may obtain an AVI transponder by visiting the Penn Transportation and Parking Office at 3401 Walnut Street, Suite 447A, Monday - Friday from 8:30 a.m. - 5:00 p.m. Please be sure to bring your parking access card and Penn ID with you.

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I have lost my transponder and would like to obtain a new one.

If you ever require a replacement device, visit the Penn Transportation and Parking Office at 3401 Walnut Street, Suite 447A.  The replacement fee is $30.00 and can be refunded within two weeks should you locate and return your original transponder.

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